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FREQUENTLY ASKED QUESTIONS
How soon will I receive my products?
Please see our shipping policy.
When does your appointments open?
Appointments open the 3rd Friday of the current month for the next month. Example: April appointments will open the 3rd Friday of March. Squeeze in appointments are updated every Sunday. Appointments can be booked here.
I have an appointment do I need to have my hair shipped?
No. You can choose pick-up at checkout and enter your appointment date in the notes.
Do you ship internationally?
Yes. Please see our shipping policy.
Can I make a return or exchange?
Please see our refund policy.
Where are you located?
Neptune, NJ
Should I wash my bundles before installing?
Yes. All bundles should be washed before installation. Please see our hair care instructions.
What is the best way to contact you?
Please see our contact page. Email has the faster response time.
How can I book an appointment?
Appointments can be booked here.
Can I pick-up my order?
Please see the shipping policy.
How do I maintain the hair?
Please see our the hair care instructions.
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